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Troubleshooters

TROUBLESHOOTERS: Customer says dress shop did not deliver as promised

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video Ordering a dress for a special occasion is an exciting time for a woman. But when the dress does not arrive quickly, and then even more time goes by, that excitement turns to stress. Full story...
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TROUBLESHOOTERS: Neighbors tired of dog poop smell

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video Living in a townhome means your neighbors are up close and personal. How they treat their property, often affects yours. That's a situation some residents are dealing with in Wilmington's Lauren Place when it comes to a neighbor's dog. Full story...
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TROUBLESHOOTERS: Trip to coffee shop wrought with potholes

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video Getting a caffeine fix could lead to you fixing your car. At least, that's what one man claims. Stephen Abarno says one shopping center is riddled with deep potholes, and nothing is being done about it. Full story...
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TROUBLESHOOTERS: HVAC contractor leaves customers in the cold

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video Friendship and business can be a risky proposition. One Riegelwood couple may have found that out the hard way. They claim they hired a friend to install a new heating and air system in their home only to be left in the cold. Full story...
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TROUBLESHOOTERS UPDATE: Customer happy with 'new' refrigerator

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A customer who bought a used refrigerator from Best Deal Appliances in Wilmington, finally gets another one after hers quit working while still under warranty. Full story...
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TROUBLESHOOTERS: Miscommunication stalls Home Depot customer's refund

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video Imagine getting a bill for something you've never bought, and when you complain, the bills and late fees just keep coming. An elderly Leland woman has been trying to get a mess like this straightened out for months. Turns out, it was all a big misunderstanding. Full story...
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TROUBLESHOOTERS: Refrigerator breaks under warranty

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Buying used can save you some serious cash. That's what one Leland woman was trying to do when she bought a used refrigerator from a Wilmington business. Full story...
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TROUBLESHOOTERS: Couple upset about neighbor's pit

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video A deep hole filled with murky water just feet from a yard where children play. A Hampstead couple called us upset that a neighbor dug a deep pit at their property line. Full story...
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TROUBLESHOOTERS UPDATE: TV buyers, business owner happy with results

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Often when our Troubleshooters investigate a complaint, we're left with a promise that something is going to be done to fix the problem. And when someone follows through with that promise, we like to bring you an update. Full story...
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TROUBLESHOOTERS: Customers say Aaron's sold them defective, used TVs

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video The Bentleys bought their TV from Aaron's. They say they've had nothing but problems ever since. When Jerry and Gloria Bentley watch TV, white dots cover the screen making it impossible to get a clear picture of what's going on. Full story...
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TROUBLESHOOTERS: Ad glasses come up empty

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video Companies depend on advertising to drive in customers. One New Hanover County auto repair shop bought advertising from a local company only to have things stall out. Now it's out the cash and has no ads to show for it. Full story...
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TROUBLESHOOTERS: Homeowner not getting what HOA promised

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video Buying a home is a big decision. A lot of thought goes into it, like the size of the home, the neighborhood and amenities. So when one woman bought a town home because of what the community offered, she was surprised to discover what she was promised is not what she's getting. Full story...
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TROUBLESHOOTERS: UPS customers denied damage claims after failing to follow packing guidelines

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video Insurance offers peace of mind. But two UPS customers say they've had nothing but headaches ever since they filed insurance claims after their items were damaged during shipping. Instead of getting their money, they were denied. So they contacted our Troubleshooters for help. Full story...
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TROUBLESHOOTERS: Brunswick Co. man upset pit bull roams neighborhood

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video Held hostage in his own neighborhood. A Brunswick County man says he can't walk down his street because of a neighbor's pit bull. Joe Trull says he's called Brunswick County Animal Control and the Brunswick County Sheriff's Office, but they haven't helped. Full story...
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TROUBLESHOOTERS: Dirt pile blocking neighbors' trash collection

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video Taking out the trash has turned troublesome for some Southport residents. Waste Industries can no longer drive down their road, and it's all because of one person. Full story...
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