SIDEBAR: CFPUA blames media for confusion; but check out their own news releases

WILMINGTON (WWAY) – In the story above, we reported how CFPUA managers blame we the media for confusing customers on how and why they should or shouldn’t boil water when a main water line broke a few weeks back.

Take a look at their own news releases and see if they make sense to you….

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FRIDAY 7/23/10 – 12:31 P.M.
     CFPUA crews are working on a major water main break on Cornelius Harnett Drive in front of the Sweeney Water Plant.  The main break has resulted in a loss of water and/or pressure throughout the service area.  Residents are advised to boil water before consuming as a precaution.  CFPUA is also implementing mandatory water conservation measures at this time – CFPUA urges residents to follow the STAGE 3 Advisory and limit their water consumption to essential use only.  Additional information and a listing of the conservation restrictions can be found on our web site www.cfpua.org 

FRIDAY 7/23/10 – 7:28 P.M.
     CFPUA is currently working on repairing a major water line break near the Sweeney Water Treatment Plant.  All customers are notified that there is a boil water advisory in effect now and will be until further notice.  A boil water advisory means it is recommended that any water that is intended for drinking or cooking be boiled before use.  While boiling is recommended, it is not necessary.  Showering or bathing is fine, although you should avoid drinking it.  Also, due to loss of water pressure throughout the area and extremely low levels of water within the distribution system, mandatory conservation will also be in effect until further notice.  Mandatory conservation means only essential water use and no irrigation.  Washing clothes or dishes is permitted, but only if necessary.  New Hanover County and Wilmington Police will be helping with enforcement.  CFPUA has been and continues to work diligently to restore water service as soon as possible; however we do not have a good estimate of when repairs will be complete and water service fully restored.  Please refer to our web-site www.cfpua.org for more information.  For CFPUA water emergencies, please call 798-6800 (Please do not call 911).

Information for Media On-Air Crawl

CFPUA is currently working on repairing a major water line break near the Sweeney water treatment plant.  All customers should boil water before use until told otherwise.  Also, there is a mandatory conservation until told otherwise, which means all should limit use of water to what is absolutely necessary.  To report water emergencies to CFPUA, please call 798-6800 (Please do not call 911).

 
SATURDAY 7/24/10 – 11:39 A.M.
     The Cape Fear Public Utility Authority has restored water pressure throughout the service area and crews are now in the process of flushing the distribution system. Testing will begin early this afternoon to ensure water quality.  Until the system resumes normal operation, customers are advised to continue to follow the boil water advisory and mandatory water restrictions.  The mandatory conservation advisory has been reduced to a Stage 3, meaning some restrictions have been lifted; however, water use is still limited.  CFPUA’s service area includes the City of Wilmington and New Hanover County but does not provide water to Kure, Carolina, or Wrightsville Beach.  Customers experiencing water emergencies are asked to call (910) 798-6800.  For further information on Stage 3 restrictions and updates, please go to our website at www.cfpua.org.

SUNDAY 7/25/10 – 2:14 P.M.
     Cape Fear Public Utility Authority is pleased to report that water analysis is complete and the water distribution system is now functioning under normal operations.  The Boil Water Advisory has been lifted and mandatory water conservation measures are no longer in effect.  All normal water use may be resumed.  CFPUA thanks all residents and customers for their patience and understanding while repairs were underway. 
Customers with questions or inquiries are asked to call (910) 798-6800 up until 6:00 PM Sunday. After 6:00 PM calls should be directed to (910)332-6550.  For further information, please go to our website at www.cfpua.org.