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Troubleshooters

Troubleshooters: Man sues travel insurance company over amputated toe

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video Ed Wilkie called our newsroom recently after he had to cancel a flight to San Francisco. Shortly before he was supposed to depart, he contracted a severe infection, and doctors had to hospitalize him and amputate his toe. Full story...
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Troubleshooters: Insurer holding back on woman's reimbursement

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video It's not uncommon to have hassles getting health care reimbursements from an insurance company., But 90-year-old Elda Hearn has been waiting two years for a check from Blue Cross/Blue Shield. The company owes the Hampstead woman almost $2,000. She got so fed up with the run around, she called Troubleshooters. Full story...
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Viewers step up to help apparent scam victim

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It never ceases to amaze us how kind and generous some of our viewers are. Full story...
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Troubleshooters: Contractor takes down payment, skips out on job

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video It's hard not to like Magnolia McLean. The 82-year-old Wilmington woman contacted our newsroom recently, upset that a local contractor took a $1,000 down payment to redo her kitchen cabinets, and then never returned to do the work. Full story...
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Faulty carport causes headaches

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videoA New Jersey couple buys a home in Burgaw, with plans to open their own business. Sounds like the American dream, but the Chomiczewskis say, that dream was shattered when the steel building they paid thousands of dollars for, turned out to be a bust. Full story...
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Troubleshooters: Disputing credit card charges

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videoIn today's Troubleshooters Report, how to get a disputed charge resolved with your credit card company. Robert Pfeffer thought he went through the proper channels to dispute a charge from a home warranty company, but the credit card company wouldn't budge. Full story...
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Troubleshooters Update: Howard's Towing

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There is an update on a Troubleshooters report we first brought you last week. A Wilmington family called to complain about Howard's Towing. Carolina Beach Police Department called Howard's to pull Scott Brown's SUV out of a retention pond, after he had a stroke and wrecked. Full story...
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Troubleshooters: Pender woman doesn't feel safe as a result of neighbor's dogs

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videoCharlotte Mahn is still recovering from a dog attack two weeks ago. While she was walking her dog around her Rocky Point neighborhood, she says a neighbor’s pit bull came after her. Full story...
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Troubleshooters: Mail mix ups in Brunswick County

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videoJudy Andricak says her mail carrier is getting her mail mixed up with her neighbors. Sometimes it gets returned to her, sometimes it doesn't, and not getting her mail on time is starting to affect Judy’s finances. Full story...
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Troubleshooters: Dr. Hot Tub finds himself in hot water

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videoIn this week's Troubleshooters Report, we have a heads up about a businessman who has customers all over our viewing area complaining. We first started receiving complaints about him about six weeks ago, and things have snowballed since then. Full story...
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