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TROUBLESHOOTERS: UPS customers denied damage claims after failing to follow packing guidelines

READ MORE: TROUBLESHOOTERS: UPS customers denied damage claims after failing to follow packing guidelines
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WILMINGTON, NC (WWAY) -- Insurance offers peace of mind. But two UPS customers say they've had nothing but headaches ever since they filed insurance claims after their items were damaged during shipping. Instead of getting their money, they were denied. So they contacted our Troubleshooters for help.

Tim Dreggors says he is out $400-$600 after he shipped some optic drives to California. Ten of the 15 drives arrived damaged. Since he had insured his package when he dropped it off at the UPS Store in Porters Neck, he was not worried. But UPS denied his claim, because of the way the package was packed.

"Individually wrapped and bubble wrapped, and they were double boxed with bubble wrap and newspaper between the two boxes, and I thought that would be quite sufficient," Dreggors said. "Apparently UPS guidelines request more."

He resubmitted the claim, and UPS denied it again. But there was a mix-up. The denial letter he got this time was actually addressed to a Hampstead woman, who's insurance claim UPS also denied.

That's how he met Cindy Coyne, who is also fighting UPS to get reimbursed for the gift she sent to family in Florida. The box was banged up, and the gift was broken.

"So I am really out the cost of the item, which was $130-something, then the insurance and had no gift come Christmas," Coyne said.

Again, UPS denied an insurance claim saying the package wasn't packed properly. Coyne says she used corkboard, newspaper and bubble wrap.

"Why do you sell insurance that you're not honoring?" Coyne said.

We contacted the owner of the UPS Store, who told us these claims go through the corporate office. We called the UPS Store corporate office and got them to look into both claims again. They told us the shipping company, which is UPS, denied them again. So we made another call. This time, to the UPS corporate office.

A spokesperson told us boxes must be packed according to their exact guidelines, which are so detailed, they even tell you what type of cardboard to use and how thick the cushioning and tape need to be. These two packages did not fit those guidelines.

"People beware," Dreggors said. "Read the fine print, you know? Stipulations. I guess there's a catch to everything."

UPS also added that it's not insurance a customer buys. It's called declared value. If your item is worth more than one-hundred dollars, you can choose to declare a higher value for the item and pay an additional charge.

As for getting that money back, though, as Coyne and Dreggors learned, don't count on it, unless you follow the exact packaging guidelines you can find on the UPS website, or you can pay extra to have the UPS Store package the items for you, and if they're damaged, you are guaranteed your money back.

Disclaimer: Comments posted on this, or any story are opinions of those people posting them, and not the views or opinions of WWAY NewsChannel 3, its management or employees. You can view our comment policy here.

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I used a UPS store in

I used a UPS store in Denton,TX and because they had to pay my claim(for a damaged item they packed and shipped) they didn't appreciate the increase it had on their insurance and denied me from ever using their location again.

Denton,TX

Let me guess, the one on University Dr?

UPS Damaged TREK Bike, Put Heavy Boxes on Top

Just got an email today from a buyer who sent pictures that UPS had damaged an expensive Trek bicycle that was shipped in the original box from the manufacturer. The fork and sprocket was damaged, as well as scapes all along the bike's frame. When I took the box to the UPS store, I specifically had a conversation with the rep. regarding the value of the bike and how it was light weight and should be handled with car. The bike was shipped in the original box and wrapped in plasic, frame and wheels. I showed the pictures to a different rep. at the same center and he said based on the damage to the box, it appears something in excess of 100 pounds was placed on top of the box. This weight obviously pressed the box to the flow and damaged the frame and sprocket. I will never use UPS again to ship anything! What makes this so irritating is the bike was shipped to me originally using UPS and it arrived with no damage! My claims process has just begun, but if it is denied I will not just give up on this! Lawsuit if I need to, letters to television stations and newspapers, internet postings, etc. I will get the word out about how UPS treats merchandise it handles!

Can't accommodate "fragile" or "this end up"

In the midst of filing a claim for destruction of irreplaceable paintings through the UPS Store. Have just spoken to the phone rep and was told that the store didn't label the boxes as "Fragile" or "This End Up" as UPS' sorting process can't accommodate that. So, it looks like they laid our boxes down flat, then put something heavy on top of them. I have shattered glass, broken frames, and torn paintings. If you walk into a UPS store and they tell you, "Yes, we can ship that for you and it will be safe." it's freakin' LIE. Seriously, ship your stuff through a moving service/truck and pack them yourself - you'll be better off. Don't let these clowns near your stuff.

Scammed

To whom it may concern,
I am an "eBay" person. I buy and sell things via eBay with relative frequency. I have a 100% feedback rating after 10 years of business. I package my items well and I send them out within 24 hours after receiving payment. I typically use UPS to ship my items unless it is going to an outlying US territory where USPS is significantly less expensive. I have a UPS Store around the corner from my home (Wahstach St. in Colorado Springs). The ladies there are great and know me. My packages have always arrived on time and in good shape. I have never registered a complaint or filed a claim in those 10 years. It is because of this history that I am disappointed to say that I will never use UPS again.

I recently sent a package from Colorado Springs to Brighton Mass (tracking number below). It had a vintage music recorder in it. I double wrapped the machine in bubble wrap and then filled in the rest of the space with air packaging. There was about 4 to 5 inches on each side. The package was housed in a brand new sturdy box. I took extra care in packaging this item because it is vintage and irreplaceable. When it arrived to the recipient it had a large dent in the back of the metal housing and a piece inside had been knocked loose and was rattling. I had the recipient take photographs of every angle of the machine so that I could verify what had happened before filing a claim. I then contacted UPS customer service and explained what happened.

Issue number 1) Upon calling customer service they explained that they would pick up the package and inspect the packaging materials along with the damage. They never contacted me nor the recipient about when the package would be picked up. So, when a day passed and we heard nothing, we called and they said they attempted to pick it up but nobody was home. Yeah, most people work during the day, so, it's nice to actually communicate with the customer before attempting to pick something up.

Issue number 2) They returned to pickup the package for inspection. I called to make sure they had gotten it. They had and said they would return it to me after it was inspected. I explained that the recipient wanted to keep the item regardless because it is rare and would be hard to find again. So, we wanted it returned to him rather than me. They brought it back to him, but with additional damages (from inspection I am assuming). Now, the front door to the cassette holder was broken off and a knob was cracked in half. Plus, when I called for details of the inspection, they told me they didn't complete it because I "asked them to return it to the recipient". Again, an example of the customer service people not listening and communicating with me at all. Never once did I say that I didn't want it inspected or that they should just break it more and then give it back.

Issue Number 3) After becoming very frustrated over having the item damaged and then damaged again by UPS, I demanded to talk to a manager. I got in touch with someone from the claims inspection group. I explained what had happened and that we needed to have the item inspected and then returned to the recipient. I also explained that the recipient was hesitant to give the package back to UPS given they had damaged it during the first inspection trip. She said she understood and gave me another option of sending in all of the photographs of the damage and the packaging materials and they could inspect those (I might add that she was rather unsympathetic and at times rude). Again we waited for nearly a week. I called and complained. They said they would need to have someone from their claims account processing group contact me. I was called by a woman who told me all further communication would have to be done through my UPS store. Hearing this was odd since that had never been explained before (in the past two weeks), but I agreed. Today, three and a half weeks later, we are being told that the claim was denied.

This process and our package have been handled so monumentally poorly that I see no other recourse than never using UPS again, and running your name through the mud on every social media forum I can find. It's not something I like to do. It's not something I want to do. However, we gave UPS every opportunity to make this situation right. We weren't asking for the full insurance amount. The package was packed properly and the damage was caused by improper handling. Over and over, we explained that we simply wanted the damages done by UPS to be repaired. In reality, this was likely 100$ or less. It's not like this was some grand scam to get 100$ out of UPS. The item cost 45$ to ship! Instead, we were passed around, given incorrect information, and ultimately scammed by UPS. They damaged our item not once, but twice and denied me the very insurance that I purchased for this specific reason. As a customer, I can't imagine being treated any worse. In the end, you've given me a huge headache and cost yourself money in the process. I will not use your services again. My parents, who own a medical supply office will be changing services, and I'm sure my buyer will look elsewhere as well. Not to mention, I will post this email in every corner of the Internet. Why would you do this to a customer with my history of business with you? It makes no sense.

Bravo UPS!

Sincerely,
Ryan Spradlin

Package# 1Z6E965Y0339608969

Class action Lawsuit against UPS

If anyone is interested in joining me in a class action lawsuit against these thieves and have kept detailed notes of your interactions with them please contact me at:
neversweatranch@gmail.com
I am already conferring with my attorney and despite the wording of their "contract" I believe that if this were to apear before the Interstate Commerce Commission and a court of law that big brown might do some serious backpedaling.
Everyone welcome, but especially interested in hearing from those accused of fraud (ie)purposely shipping damaged goods for insurance scams. My case was a vintage Gibson guitar. Despite the fact that I can provide sworn testimony from numerous guitar aficionados that the guitar was in excellent condition when it was packed as well as declarations of value from nationally known vintage guitar collectors. These folks are high powered executives with nationally known companies (just the type to help one commit fraud for a few thousand dollars)
Parting thought, My attorney is also a vintage guitar collector and expert.

Hope to hear from all !

UPS Cost Hundreds and Almost Thousands of Dollars

UPS is a sorry, incompetent @$$ "shipper" that should not even be in business. I actually quit using UPS years ago due to constant problems with delays in shipments and deliveries. I never had those problems with Federal Express or the Post office, though.

Anyway, I totaled my car in a bad accident on January 6, 2014. After giving me the runaround, the insurance company finally settled my total-loss claim for several thousand dollars. During the claims process, they had sent me several shipments via UPS that always arrived at least the same DAY they were scheduled to arrive.

Well, right after speaking with the insurance rep, a man I had been talking to about buying another car from called me back. He ended up negotiating a very low price in exchange for a fast sale. The deadline was strict and not negotiable. I agreed, and shortly after paid a deposit of several hundred dollars to hold the car, based on expected delivery date of insurance claims check.

Well... after waiting until 7:30 PM and tracking frantically on UPS.com with no scans since 2 days before in Kentucky, I called UPS customer service. The rep said there was nothing she could tell me. When I asked to speak with her supervisor, she asked me to hold. Upon returning to the line several minutes later, she said she had "checked further" and found that the package would be coming that night before midnight at 12:00.

After waiting 2 more hours with no delivery, I called UPS back and this time a different rep said the package would NOT be delivered that night. She transferred me to her supervisor, who could not tell me anything else, as he could only "go by the scans listed in the transit system." Needless to say, I WAS FURIOUS! Of course, no delivery arrived that night and I lost my deposit paid down on the replacement car.

Upon awakening the next morning, I logged into UPS.com and saw a notation that shocked me senseless. MY INSURANCE CHECK HAD BEEN DELIVERED TO MELBOURNE, AUSTRALIA hours earlier!!!! I was fit to be tied, then. I called the insurance company and UPS and cursed up a storm, screamed, and lost my temper to the point that neighbors heard me several houses away.

The insurance company purportedly put a stop payment on that check and sent me another one. I argued nearly an hour with the insurance rep about not sending it via UPS, and even offered to pay for FedEx or USPS. She said that wasn't possible, because the company used only UPS and had on-site equipment and software set up, etc. just for UPS.

Well, I had no choice but to accept UPS --- AGAIN, as I was the recipient rather than the shipper. I even tried to get the number of scott davis, the CEO of UPS. But nobody claimed to "have that information." Well, what do you expect from a man who takes a 3% raise to a $10.7 salary the same year that employee pensions were cut due to decreased company revenue?

I plan to pursue a claim for damages, but I'm not sure if I would have legal standing to do so as a recipient rather than the shipper. As a law school grad, my first impression is that UPS sole obligation might be to shipper/customer - not 3rd party recipients. BUT I've got to do further legal research. (IF I ever find time, that is). Will keep U "posted" (no pun intended :).

Do you own a time machine?

Because you're going to need it to bring a case before the Interstate Commerce Commission. It was abolished in 1995.

4 boxes of China insured for $250 apiece

We were never notified of any problems until...three of my boxes returned with "refused" on them. I called the recipient and they said the boxes never arrived.
"WOW! Really, who denied them? I dug and dug each time a little more of the truth came out. UPS did the damage (I still don't know how much because they told me to open them. Are you kidding? Then they can say I broke it? I have three now with the fourth that was supposed to be returned two days ago.

Come to find out, they sent all four to their claims dept. and they opened them and then rejected them because they were poorly wrapped. What???? I sent them to replacements. com and have worked with them in the past. I go by their strict guidelines and I'm really upset.

All this happened and I was never notified. I still don't have my fourth box. It's probably the one box that contains my beautiful teapot and coffee pots. One of them is worth approx. $750 alone if I were to be able to even find the pattern and purchase it.

I'm heartbroken. I want to give this information to someone who will listen. I just don't have the money to fight this. I am disabled and that's why I was selling the china in the first place. Secondly, I think they are going to charge me the $120.00 shipping charges on my card.

No one in the claims dept. is getting back to me within the time periods they say they will as to next steps. I'm so upset and angry, I feel like throwing up. We will never use UPS again and yes, when this is resolved, I won't be advertising or recommending for them.

Please keep in touch as I would like to see someone get resolution. I'll also mention that the "fine print" on the back of the tag, can't be read because it's too light and small. :( There's only one phone and it's only a claims/customer service call center number. The representative tells me he has no other phone number to transfer me to a claims supervisor.

Please shoot me a quick reply that you got this. I'm happy to jump aboard your suit, I just don't have any money to help you. But, you can certainly use my story.

Again, my email, coloradopolly@yahoo.com and my home phone is 719-487-3305

Sincerely,
Paulette L. Harris.

UPS and denied claims

Looks as if UPS has a pattern going. I shipped a vintage Gibson acoustic guitar in an original Gibson shipping container well packed with about a mile of bubble wrap. When the guitar arrived with the back broken it took over three weeks of constant calling to get an inspector to check the damage, this after the recipient lost three days work waiting for UPS and the appointments they failed to keep.
The "inspector" agreed that the guitar was well packed so it was obvious since the box wasn't damaged that I had broken the guitar before I shipped it. I'm not an attorney but to me this sounds like defamation of character. CLAIM DENIED. No small claims court for me.
Time for my attorney to get involved.

No matter what kind of material you shipped if you have had issues with the BIG BROWN Turd please post your stories here.
https://www.facebook.com/fred.webb.94

UPS wrongfull deinal of damage claims : a malpractice!

UPS is getting bad to worse the last 5 years, perhaps they should investigate internally their transportation logistics & accident rates as compared with DHL/Fedex. Even my shipping agent (handles Fedex & UPS) was telling me many of her customers had been switching to other carriers due to unpleasant shipping damage claim experience with UPS. I also ship with USPS with way better luck, service & attitude during this period. UPS damage is not a mere coincidence or accident, it is their parcel-handling procedure!

FYI, there are presently lawyers preparing class actions against UPS wrongful denials of claims, as they invariably blame it on "improper materials & packaging" SUBJECTIVELY & INTERNALLY......yourlawyer.com/topics/overview/UPS-Intentional-Broken-Shipments -Reimbursement-Claim-Lawyers-Lawsuit; mythreecents.com/showReview.cgi?id=58655‎; etc just search online under "UPS claim denial".....from all the frustrated customers!

UPS used to have independent damage evaluator to drop by the recipient's site to physically inspect the damage as received. Now to cut cost, they simply pick the damaged merchandise with half the packaging material to their internal inspection center (most buyers have removed some packaging materials to check the contents), which will invariably deny almost all the claims. To make the matter worse, they will simply wrap the damaged item hastily & charge you a fee to ship it back to you, incurring further damage due to 50% packaging materials left. Even Fedex employees that I deal with make fun with this crazy UPS practice. Fedex respects my goods better & claims have been dealt with professionally. An independent auditor should be appointed by Consumer Affairs Dept to check the claim denial rates of UPS. All share holders of UPS should be notified of the malpractice & rotten business ethics that UPS has been conducting the last few years

Reverse all credit card payments to UPS, stop using their service, and let all your business associates know about their crimes. There are LOTS of unhappy UPS customers out there now due to UNFAIR practice, mishandling, & neglect. This UPS Virus is Fatal & hidden, as most frustrated customers have either drifted away, remain silent, or blame the damage onto themselves! Enough is enough, it is about time to be ON STRIKE! for the better future of the business community

ups wronfully denials of damage claims

http://forums.ebay.com/db2/topic/Escrow-Insurance/Ups-Denies-Claim/52000..., for details

1. Clip these discussion notes to your bank manager,BBB & UPS CEOs. Stop payment(s) with your C/C company. & NEVER use UPS again, period. Who cares if UPS will blacklist your name?!

2. Never use UPS again until they use independent, objective, & certified damage evaluators! They have been denying close to 100% of all claims: improper materials used (arbitrarily, of course). They will even ship the "damaged" parcel back to U with 50% of the original packing materials left after their inspection (an utmost disrespect of your merchandise!). Of course, they will charge U another shipping fee!!

3. Situation is getting worse & worse with UPS's handling of parcels! What is going on inside the union? Fedex & all UPS agents have known about the bad claim situation, and customers have been turning away from UPS the last 3 years! Ask an agent who deals with both Fedex & UPS. UPS is a almost joke for serious merchandise!......I have had extremely bad experience with this "reputable" company the last 3 years, & they think they are the King & will dictate the rules. Yes, please use the Post Office, Fedex &/or any other courier that is more environmentally-friendly. UPS is rough, irresponsible & disgusting these days. Unfriendly Public Service = UPS

4. Join any national class actions on UPS's biased Claims denial & post lots of these PR awareness memos on networking media

5. Create a website to unite all the frustrated victims: boycottups.com

6. Notify all companies & institutions associated with UPS, stock markets, banks, governments,BBB,online stores,universities,associations, etc,

7. I believe UPS is now ROTTEN morally : NO BUSINESS ETHICS AT ALL!. DO NOT GO NEAR : DANGER ZONE, HARMFUL TO THE BUSINESS COMMUNITY; AVOID AT ALL COSTS. Trust me, I am one of their major VICTIM!

8. I hate to report UPS like this, but I am telling the Truth ,nothing but the Truth. God bless UPS!

UPS damage claim

I shipped a printer via UPS that was damaged in shipping. UPS did an inspection and determined that the packaging was insufficient. When I informed UPS that the UPS store did the packing, I was told that UPS and the UPS store are not the same. They thought I had did the packaging because I have an account with them and the package shows as originating from my home address. However, I took the package to the UPS store and was informed that UPS would be liable if it was damaged, so I paid them to package the printer.

The damage caused by the UPS store was superficial and could have easily been repaired. However, in returning my printer to me after the inspection, UPS/Crawford destroyed the computer. It looks like they threw it. It ways 65lbs so I assume they dropped it. When they return the printer it was half wrapped in cardboard. there was no insulating materials in the return package.

They took a lightly damage fully repairable product and destroyed it. There response is that the original claim was denied so they can enter a new claim for the destruction of the printer.

UPS runaround

I sent a professionally package to NY, insured for over 15K. Sadly I sent it ground. It was returned repacked as the original boxing, but when I received it, it was damaged in four or five places with a direct punch directly in the center. The frame to the art was damaged. I made a claim, they came to my home. They said a week. Now some five months later they are sending a claim form. They do not want to do anything but delay. I was even told in writing mind you that since it is handled by over ten employees along the route, that it could get damaged enroute. Although marked fragile all over the damage was obvious. There was also a lame excuse (in writing again) that the handlers did not know the cost or the insurance of the shipment, which I find absolutely dumb to say since they should handle all shipments as if they were all fragile and expensive. After some six months they now want all the info from the shipper who returned it back in mid September. Thanks. You know what ground service you should use people! This is just sick.

My claim is being denied as

My claim is being denied as well. I shipped a megatouch bartop video machine that weighed 75 pounds. It arrived destroyed.
My sister is even in Management at Ups in Illinois and i hear all the stories. They will damage packages and then repackage them and get them to their destination and when there is a damage claim filed will deny it. Her husband is a former driver and told me how well they handle packages. How do you package anything to withstand the abuse they dish out?

UPS Won't Stand behind their insurance.

Several years ago, I purchased a rare Charvel guitar on ebay. The seller insured the guitar for it's value, Placed it in its case, boxed it and shipped it to me. When the guitar arrived, it had a perfect boot print in the middle of the box. The guitars neck was broken. I was visited by a UPS rep and was told, "We aren't paying. If we paid every claim we get, we would be broke. If you want your money you will have to sue us." Knowing a lawyer would cost more than the guitar was worth, I got a second hand neck and sold the guitar for a loss. I haven't used UPS since.

Next time use FEDEX

Our family ships frequently with FedEx.

In my experience, it's cheaper, arrives faster, and most importantly, arrives undamaged.

Never had a bad FedEx experience.

USPS is a joke, and it may not even get there.

UPS has customer complaints all the time. They know what they are doing with this insurance mumbo jumbo.

FedEx....when you count on them they do you right.

Damaged equipment

UPS damaged my x-ray processor that I shipped and is refusing to pay for it; it was insured. They claim it did not meet UPS packing guidelines and exceeded the weight limit for it's size. Why did they take my money, pick it up and ship it then? The weight limit should have been a red flag before they picked it up and trashed it! Not happy. Lawyer is contacting them.

If it was inadequatly

If it was inadequatly packaged, why did the UPS store or UPS driver accept the package in the first place?

UPS insurance

So if they can clearly see you haven't packaged it with the right cardboard and tape, why do they let you 'insure' it?

SAME HAPPENED TO ME....DO NOT SHIP W "UPS STORE" Bluffton, SC

I paid extra for declared value. Son of Owner of BLUFFTON, SC UPS STORE, Hwy 278 excepted and stated (per my packaging of layers of bubble wrap, this side up with arrows and FRAGILE written all over) that, "It should be ok. I'll add some extra packaging for ya." The corner foam the UPS employee added was stated by the "Claims dept" as TOO RIGID----DENIED!!!
So I'm out of a $1500 flat screen plus cost/time for packaging and shipping costs!!!

CALLING ANY/ALL LAWYERS FOR "CLASS ACTION LAWSUIT" TO STOP THIS NON-SENSE! CONSUMER RIP-OFF AND UPS SHOULD PAY.......NOW!!!!!

UPS Insurance rip off

UPS Store packed my item. The item was damaged in shipping and they only want to pay for about 1/2 of the cost of damages.

What?!

Do you think they might have thrown it over a fence :) Just saying!

What?!

Yes, when I look at the damage that occurred to my damaged printer during the return process, I am sure they did something to it. The original damage was a printing issue because the popcorn bubbles had gotten into the printer. The packaging was pretty banged up, but the printer itself (physically) was fine. Due to the poor packaging the drawers came open allowing the popcorn bubbles to get imbedded.

After the damage inspection the printer was returned to me. The printer that was returned to me was not in the same state as the printer that was shipped to the buyer and was damaged. The printer that was returned to me was Cracked, Bent, Scratched, and dented. This damage occurred when UPS sent the printer back to me.

They did not even bother to pack it. It had cardboard wrapped around it. I found the printer on my porch. The bottom of the printer was exposed and sitting on the porch, it was not even covered by the cardboard.

They either through it across a fence or dropped it off the truck and rolled it to the door. I have never seen anything like it. I guess since there was a damage claim, UPS decided it was ok to destroy it as well. Only wish they had completed the job and disposed of it.

The printer weighs 65 pounds. Thrown or Dropped? maybe to cut cost, they dragged it behind the truck... that's what it looks like.

we can tell

We can tell you are just saying because you posted what you said.

Rushing Workers

I've worked a few places and my opinion is that UPS is stingy and unionized, but this ain't the worst of it. The worst part is they compensate for their incompetence by rushing their work orders. Employees are watched and forced to do more than they can safely do. This results in a lot of damaged goods upon deliver to the recipient. I've seen this in a lot of work places so it's an educated opinion.

Bottom line, a lot of places that shouldn't be in business ARE in business and stick around for a while. Eventually, the bad practices catch up with them, but for a long while, they wreak havoc.

UPS Store denies my damage claim

I am in the process of relocating from California to Florida and shipped my Mothers Lenox China.
I double wrapped each item in bubble wrap and all voids were filled with packing peanuts.
Out of the 64 items shipped, 8 were broken and the box was crushed at the bottom and one side looked to have been torn off and had been taped.
The box was new when shipped and when delivered it looked like the Sampsonite Ape had used it for a commercial.
I contacted UPS and they instructed me to send photos of the box and damaged items.
They responded to my claim by email but I herd nothing after that and two weeks passed.
When I followed up with a phone call to UPS Claims they told me they had completed their investigation and referred me to the UPS Store.
I contacted the UPS Store in California and was told to submit a proof of value for the broken China items
Three days later the UPS store called me and said my claim was denied because I packed the items myself.
This China is 24 carat gold and discontinued by Lenox.
I was shocked at the cost to replace the broken items but had enough insurance to cover my loss.
Well now its time to notify BBB and file in small claims court.

damaged box with tv

I shipped a 51" Samsung 3d tv from Brandon Fla to Vineland n.n, before shipping i asked the man at the ups store what is necessary to ship this package so it wont be damaged and for the insurance to be in effect!he told me that it needs to have at least 2" of peanuts all around the tv, thats all he said, i put 2" of styrofoam at each corner, then wrapped the tv with 3 rows of bubble wrap completely covering the entire tv, i put a layer of cordboard on top of the peanuts at the bottom so the weight of the tv wouldent slip down thru the peanuts.When the package arrived the bottom corner was crushed in and the tv will not power up...i have been given the run around and was told improper packaging,NO WAY..i followed there guide lines to the tee...and im getting ready to contack fox news, btw im a disabled vietnam vet, fox will love this story

UPS Damage Claim/Do I need to give up item damaged?

Filing a claim w/ UPS is like pulling teeth! Almost 3 months have passed and since the package was shipped by Staples that compounds the problem. They all say the claim has been approved FINALLY!
The item was insured for $500 but actually it could be worth $2000 to $4000. I couldn't afford to insure the item for the real amount so I decided on $500.
Now UPS wants the item but I do not want to give it up at least not until I've been paid the damages. By law, do I have to give up the item? It's my item and I wanted it here with me. UPS destroyed it, but I have to relinquish it? That's ridiculous! I would like to know my rights. If I can repair the item and move it I would.
I just want to do the right thing here. Please comment.
Thank you for the help.