TROUBLESHOOTERS: UPS customers denied damage claims after failing to follow packing guidelines
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WILMINGTON, NC (WWAY) -- Insurance offers peace of mind. But two UPS customers say they've had nothing but headaches ever since they filed insurance claims after their items were damaged during shipping. Instead of getting their money, they were denied. So they contacted our Troubleshooters for help.

Tim Dreggors says he is out $400-$600 after he shipped some optic drives to California. Ten of the 15 drives arrived damaged. Since he had insured his package when he dropped it off at the UPS Store in Porters Neck, he was not worried. But UPS denied his claim, because of the way the package was packed.

"Individually wrapped and bubble wrapped, and they were double boxed with bubble wrap and newspaper between the two boxes, and I thought that would be quite sufficient," Dreggors said. "Apparently UPS guidelines request more."

He resubmitted the claim, and UPS denied it again. But there was a mix-up. The denial letter he got this time was actually addressed to a Hampstead woman, who's insurance claim UPS also denied.

That's how he met Cindy Coyne, who is also fighting UPS to get reimbursed for the gift she sent to family in Florida. The box was banged up, and the gift was broken.

"So I am really out the cost of the item, which was $130-something, then the insurance and had no gift come Christmas," Coyne said.

Again, UPS denied an insurance claim saying the package wasn't packed properly. Coyne says she used corkboard, newspaper and bubble wrap.

"Why do you sell insurance that you're not honoring?" Coyne said.

We contacted the owner of the UPS Store, who told us these claims go through the corporate office. We called the UPS Store corporate office and got them to look into both claims again. They told us the shipping company, which is UPS, denied them again. So we made another call. This time, to the UPS corporate office.

A spokesperson told us boxes must be packed according to their exact guidelines, which are so detailed, they even tell you what type of cardboard to use and how thick the cushioning and tape need to be. These two packages did not fit those guidelines.

"People beware," Dreggors said. "Read the fine print, you know? Stipulations. I guess there's a catch to everything."

UPS also added that it's not insurance a customer buys. It's called declared value. If your item is worth more than one-hundred dollars, you can choose to declare a higher value for the item and pay an additional charge.

As for getting that money back, though, as Coyne and Dreggors learned, don't count on it, unless you follow the exact packaging guidelines you can find on the UPS website, or you can pay extra to have the UPS Store package the items for you, and if they're damaged, you are guaranteed your money back.

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Well, Mom died in June and she left me a family portrait in the family since 1880. Brother built a wooden crate with metal corners to send out to Calif to me. put picture in garbage bag and suspended picture frame in spray foam all around the picture in middle of the crate he built. Wrote all kinds of warnings all over the box. This side UP, fragile, do not drop etc... We insured it for $3000 to help keep it safe. It was not delivered on the day it was supposed to be so i called on Monday and found it was damaged so i went to pick it up.. Box was fine but the glass was all inside the box and had shredded the picture to hell.. Filed a claim and they came out to take pictures. Got a call from UPS they denied the claim since it was wrapped in a garbage bag... Well we read on your site things can be incased in spray foam to protect again damage. All she could say was it was wrapped in garbage bag. Per their email to use bubble wrap. I told her if it was wrapped in bubble wrap and you dropped it and broke the glass the pic would still have been tore up since it would keep the glass inside the wrap to damage it still.. Im taking them to small claims court over it.. will see how it turns out..

I shipped a woodworking machine in the manufacturer's box, and insured it for full value of $1200.
They dropped it, and damaged it beyond repair.
The manufacturer quoted it as a write-off upon viewing photos.
The machine has a list price of $1200.
So. It was insured at its proper value, I.e., it was not excessively insured, or under- insured.
I put in a claim, along with the letter from the manufacturer saying it was not repairable.
Ups sent me a cheque 2 weeks later. It was for $800.
I called ups, and claimed they short-paid me by $400.
They said "that was all the machine was worth"
They then asked me what I paid for it.
I couldn't believe this. I told them the machine was $1200 new, and I paid insurance for that amount.
They wouldn't budge.
I then had to write 2 very strong letters, and contact a lawyer. They finally paid what they legitimately owed me.
Really crummy attitude, and borderline illegal .

All shippers using a UPS store should be aware that if a package is lost or damaged by UPS then the shipper will not be refunded anything. Do not let the insurance fool you.

Somebody should put a link to this thread in a review at each UPS store web site. Put the little stores where they belong ... "OUT OF BUSINESS"

I shipped a professional recording console to a buyer in MN and I packaged it up very well with extra care and packaging materials. The person receiving the system said that it was damaged in shipping. I did take out insurance on the shipping for the amount of $600.00 which was the purchase price of the buyer and it cost me $121.00 to ship the item. I made a claim after the buyer stated that it was damaged and was told by UPS that the system would be picked up and investigated and returned to me in the packaging that it was sent in. I received the system sitting on my front porch with no box or packaging material and it was wrapped in plastic wrap. When it came back to me it had been destroyed during the return trip. When the buyer got the system he sent me pictures of the system and showed me the damage. It was minor in comparison to the state the system was in upon return. UPS has denied my claim saying that I hadn't packaged it correctly which is totally false and then they returned it to me in worst shape because of the packaging they sent it back to me in. It's strange to me that they said I didn't package it right and then they send it back to me in plastic wrap like you'd wrap your sandwich for lunch in. Seriously, it was the same kind of wrap! This was a vintage hard to find piece of studio equipment and is now good for nothing and I'm out $721.00 because of the flagrant mistreatment during shipping that I even paid insurance for. The damage to my system is so bad that it is obvious to me that it was handled very poorly and they won't stand behind it. There are knobs completely broken off and even screws missing from places that should never even been touched during shipping. Out of 11 fader knobs that are on the unit there are at least 7 of them that have been destroyed or just plain missing. The thick plastic cover that was there that goes over the tape drive was even broken off. There is such damage to the unit that I even feel it was damaged on purpose because you would have had to work at damaging this piece of equipment to the degree that they did it. I took pictures of the unit as it sat on my front porch before I opened it while it was still in the plastic wrap and you can see the damage through the plastic. I then took pictures of all the damaged areas on the system and documented each one with notes and sent it into UPS only to hear that they denied it twice. So how is it ok for them to tell me that they are not going to except my claim because of the way I packaged it and then send it back to me unpackaged and damaged to the point of being destroyed by their hands? It's just amazing to me that this company has any business at all with this sort of business practices. I could have at least had it fixed if they would have sent it back to me shipped in a box and taken care of. Now it's ruined and they won't stand behind it. What good was it for me to buy the extra insurance? I'm getting tired of reading on here where UPS doesn't sell insurance. That's a load of bull crap because I was asked if I wanted to buy insurance. If they aren't calling insurance then their people that are excepting packages shouldn't be asking clients to buy insurance because that's the words they are saying. When one buys insurance they are expecting to get paid a claim when that material is damaged. This is nothing shy of the stealing of my money. I will gladly join anyone else in a lawsuit!

Buddy, I am still dealing with these idiots. In late Sept I sold a vintage Tascam multitrack recorder on ebay and decided since I didn't have enough packing material I would have the UPS Store (so-called professionals) pack and ship it, as they guarantee their services! Yeah right. So I bring it in to the store taped up in plastic sheeting from a mattress we had just bought, just to keep out dust. In the heavy duty box I brought in was a small strip of bubble wrap, a bag of peanuts and a small strip of pillow wrap. I told the kid I need you to pack it securely and "insure" it for X amount. He says yep, we will take care of it. A few days later the recipient gets it and the front of the machine is all smashed in. He sends me pics of the damage and the packing job. Whoever packed it put it face down with NO ADDITIONAL PACKING MATERIALS so basically it is unprotected, just swimming around in this big brown box (not the one I provided, btw). I had to refund the buyer a ton of dough for cost, shipping plus some parts he thought might make it usable, but didn't. UPS picks it up from the buyer and takes it in for claims examination. Of course they never bother to contact me. I call and email to store and the owner totally blows me off and denies any culpability and tells me to take it up with UPS (we're non-affiliated). I call UPS and they say it is in claims for examining. Okay I wait a week or so and call back, what is going on with my claim. They said, Oh we already examined it and shipped it back to the The UPS Store. I said well thanks for sharing. UPS says we have agreed to pay, but you have to work out the payment and paperwork with the UPS Store because we are their customer of record. Okay, great! Wow. So I call The UPS Store and eventually speak to the owner. She is a royal b----. She totally blows me off, in a nutshell saying it is none of their responsibility while I am saying the process as explained by UPS is they will pay you and you will in turn pay me. Or you pay me and they will reimburse you. Either way, you pay me, not UPS. She says refuses to accept the claim. I said you cannot refuse. She says I have to take it up with UPS claims and hangs up on me. I was very nice about the whole thing, trying to catch more flies with honey as they say. Today I called The UPS Store customer relations and am awaiting a call back. This all took place in late Sept and here it is now December. Admittedly, I let it drag because of a two week vacation and catching a bad flu but NOTHING gets done unless I badger the hell out of them. So I have been stonewalled by this bleeping Store owner. She won't stand by the Pack and Ship guarantee. She refuses to follow the contractual obligations she has with UPS. She denies that the packing was inadequate (to say the least) even though I shared plenty of pictures. She has my machine and said it is now damaged even worse than before. She says the pictures show that the box was not damaged, so therefore it isn't her fault. I said WHAT? What difference does that make? The packing was terrible, and of course we all know what the handlers do with your fragile items. I don't care who pays me, just settle the bill. I blame myself only for thinking professionals could do a better job than I could. I will take them to small claims for sure if I can't resolve it through corporate channels. My machine is probably damaged beyond repair, or no doubt repairs would cost more than it's worth. Really sad. But I won't rest until I recoup my costs. The buyer said he will sign an affidavit. I have no doubt I will get my money back. It's just a matter of time.

Please contact me if you have unresolved complaints with UPS about refusing to pay claims for damaged goods. I want to see if it makes sense to bring a class action lawsuit against UPS for illegally selling insurance and engaging in unfair and deceptive trade practices. UPS can say it does not sell/provide insurance. To me, if it looks like a rose and smells like a rose, then it is a rose. UPS may be trying to get around insurance laws by calling its protection plan something other than insurance. I had a big problem with UPS because they denied a claim for inadequate packaging when my wife shipped a framed, electric guitar signed by Eric Clapton. She went to unbelievable lengths to make sure the guitar was properly packaged. If the package does not meet UPS specifications, then why do they accept the packages? UPS knows that no individual consumer has a big enough claim to file a suit. On the other hand, if you add up all of the damage they cause but don't pay, I bet you will find it is a lot of money. UPS needs to be held accountable for not paying righteous claims.

Please contact me re: the Class Action if you are pursuing it. I would participate if able to.

In June 2014 I sent an electronic item from an inductions stove from MI to Ca. for repaired and insured it. It was sent back with a fist size hole in the box and when our electrician hooked it up it fried itself and blew out our circuit breakers. So it was returned to be repaired again and the cost is more than it cost the first time. The repair person and I filed claims and were denied . We pursued and the repair person said they closed the case and would pay only 100.00 even though it was insured for 1000.00. He took the item to a main drop off station and cannot get past the 800-pickups number to talk to a real person. I went to a UPS STORE and at least talk to a real person and was able to get copies of my transaction. I tried to do the same with his drop off place and got no where. He also got the story that it was not properly packed even though it was wrapped in bubble wrap, with foam "peanuts" around all sides, and in a box that a heavy paper shredder came in. The package was accepted and no comment was made that it was packaged improperly. It is now the 30th or Oct. 2014 and I still do not have an operating stove because neither the repair person nor I feel at fault. I did write a letter to the main office in Atlanta but have not receive a reply. I Also will be filing a complaint with the State of Michigan Departmet of Attorney General and the Better Business Bureau.

Thank you

We are currently experencing denial of responsibility for lost merchandise and damaged goods via UPS, sent from us in Ohio to fill a U.S. Government PO sent to NV..We continue to receive statements from "C" that UPS does not have access to inspect dammage and loss; though the consighnee states they have UPS delivery every day. We are told "our packaging" does not meet UPS standards, and no one has made a formal claim inspection? We have shipped the same packaging since early 2000 in hundreds of these parcels across the country, even across the pond to Portugal,and never had a comment of defective packaging.Our UPS distribution center has never commented on our packaging,"not meeting standards" when we personally deliver or we request a pick-up. Comments of our shipping packaging not meeting UPS standards is detrimental to our business integrity to provide products to our customers. We will welcome any involvment in a class action to provide documentation. Donald J Kaleta WWW.FENCE-FLAG.COM

I have spent countless hours on the phone with UPS and some company called Crawford and have had my claim denied twice. They have not inspected the packing material, which my receiver still has and they have not asked for the pictures that I have of the original packaging. I keep getting the run around and would love to be part of a class action suit.

Please feel free to contact me via email. I hope to hear from you.

Michael Z.

I am so fed Up with UPS and Crawford and Company (their so called third party) I too received a second denial with someone else's name on it. I ship a 45 lb head board which I noted and gave them dimensions. I wrpapped in Proffessional movng wrap about 50 times. Also note I shipped the exact headboard viia greyhound a month before and it arrived in perfect condition. When the UPS driver picked it up I asked him if it was packaged ok and he said it was great. Clearly ups threw the headboard around. The damage was so bad the fabric was taken down to the wood. It must have gotten caught on a conveyor belt. They denied the claim saying my packaging was not up to UPS criteria. There is no box that would fit the shape of the headboard I had. Also clearly knowing they damaged the item when I went to track the item they told me it was refused by the buyer. That was a lie and so misleading they never even tried to deliver it. I demanded they deliver and the customer took pics and then I called to file the claim and said they needed to ship it back to determine damage. They shipped one leg back then the rest and the charged my credit card without approval. I would love to be part of a class action suit !!

I am currently launching my 2nd dispute on a damage claim for a LAWSON Screen Printing machine (used but "was" fully functional). Sold for $325 on eBay. The reinforced box was packed so well it likely exceeded UPS requirements in every category.

Shipped from UPS shipping center in Montrose, Colorado to Jasper, Alabama.

The first claim was denied (case closed) after UPS ruled the packaging was "INADEQUATE." This was a generated "LIE" because UPS never saw the packaging after the claim was filed. I know they have NO PROOF at all that the packing was inadequate. The receiver of the package had disposed the box and internal styrofoam before finding the damage to the machine.

When a "very young" UPS worker showed up to look at the damage there was NO BOX. My BUYER would only let the kid take the damaged part of the machine with the understanding that UPS would...
A) replace it (new or used) with matching specs (fully functional).
B) repair is to the point of matching specs (fully functional).
C) refund the cost of repair (from estimates) to ME or my BUYER.

I do have photos of.......
1) the UN-damaged machine just prior to shipping.
2) the packing method I used which was above specs.
3) damage to the machine caused by UPS. Photos provided by my BUYER.

The 2nd dispute is being handled by an agent who called herself a 3rd Party agent but spoke to me heavily in favor of UPS. At no time did I feel like she was supporting me.

She wants my photos. I am submitting them as email attachments along with my tracking number (same as the case number). She will get back to me after reviewing the photos. We will see!

Respectfully submitted,

Curtis Cook

Go to your states judicial website,, download a small claims court petition,, fill it out for UPS and one out for Crawford and co. Then go to youtube... Download several of the video's of the UPS drivers throwing boxes off the trucks, kicking boxes,, download video's of the UPS warehouse belt line with boxes falling off.. they are there. Now file an appeal and upload these items,, the court papers and youtube video with this one sentence.... DO YOU REALLY WANT TO GO TO SMALL CLAIMS COURT?? Thyey will pay the claim

I shipped a pair of speakers I sold on Ebay for 3000.00. I insured each carton for 1500.00. UPS damaged one of them. That is the first time they screwed me. This is a pair of 50 year old speakers that are extremely rare. What good is one without the other? so they cut the claim to 1500. Then they told me the max claim is $1000 as I dropped it off at a UPS store. Nowhere does it say that and no one at the UPS store advised me of such. then they claimed to have paid the claim not once but twice? Two checks have been lost? Is is madness as no one will do a damn thing about. It is not unlike a medical insurance claim where they try every dirty old trick in the book to avoid paying. Now 6 weeks after claim was supposedly issued no check has arrived

I shipped a woodworking machine in the manufacturer's box, and insured it for full value of $1200.
They dropped it, and damaged it beyond repair.
The manufacturer quoted it as a write-off upon viewing photos.
The machine has a list price of $1200.
So. It was insured at its proper value, I.e., it was not excessively insured, or under- insured.
I put in a claim, along with the letter from the manufacturer saying it was not repairable.
Ups sent me a cheque 2 weeks later. It was for $800.
I called ups, and claimed they short-paid me by $400.
They said "that was all the machine was worth"
They then asked me what I paid for it.
I couldn't believe this. I told them the machine was $1200 new, and I paid insurance for that amount.
They wouldn't budge.
I then had to write 2 very strong letters, and contact a lawyer. They finally paid what they legitimately owed me.
Really crummy attitude, and borderline illegal .

Hello there, My name is Ryan and I just got done dealing with this store. They lost my package, completely off the face of the earth. The tracking number and manifest information they gave me was false so there's really no way of telling where my stuff went, or if it was ever mailed in the first place. After trying to work out the claim for my lost box with the insurance on it, they tell me I'll get $100 and another $20. That is not even close enough for my tailored military uniforms, as well as the tons of music and movies I was sending home for safe keeping during deployment. I would very much like to help you nail these guys to the wall because shady business ethics is something that really bothers me. It would have been nice if they tell you these things before you purchase the policy or pack your own box, that they are completely unliable for not doing the job that you are paying them to do.

Hello there, My name is Ryan and I just got done dealing with this store. They lost my package, completely off the face of the earth. The tracking number and manifest information they gave me was false so there's really no way of telling where my stuff went, or if it was ever mailed in the first place. After trying to work out the claim for my lost box with the insurance on it, they tell me I'll get $100 and another $20. That is not even close enough for my tailored military uniforms, as well as the tons of music and movies I was sending home for safe keeping during deployment. I would very much like to help you nail these guys to the wall because shady business ethics is something that really bothers me. It would have been nice if they tell you these things before you purchase the policy or pack your own box, that they are completely unliable for not doing the job that you are paying them to do.

I would like to join the UPS Insurance Claim Scam Class Action Lawsuit. I have been dealing with them for over a month for a damaged painting. I keep getting delays and run around...not from the individual shop, but the insurance people they are mediating for. I paid the extra insurance to insure the painting for $2500. Painting worth $2000, framing was $1350 and I paid $200 to ship it. So that is a very fair concession.

This is principle not issue and it isn't fair that they can push us lil people around. But a collective group of lil people can make a big splash.

I am interested in joining a class-action lawsuit against UPS and here's why:

On 8/18 I shipped a custom computer to my son at school. It was packaged in the original shipping container as received from the manufacturer by FedEx, several months prior. At the store, I asked the clerk if he thought it should be placed in another box, to which he replied "No, it should be fine." He then asked me if I wanted to insure it, which I did, for $3,000. The computer arrived completely destroyed. The box was gouged, crushed and punctured in multiple places. The computer housing was cracked and pancaked, despite being well insulated with special styrofoam and bubble wrap. The internal components were sheared from their mountings as if dropped or thrown great distances. Nothing has been salvageable. An inspector reviewed the damage and denied our claim due to "insufficient" packaging. I have disputed the claim, and it has also been denied. I asked UPS customer service why I would be sold insurance on a package that is not insurable. It wasn't sold to me as a "declared value" charge. I also am wondering how many thousands, if not hundreds of thousands of people each year are scammed by UPS over "insured" package claims. Please contact me, and let's do this!

Hi:

I just got denied by UPS as well for the same reason. I sent a professional recording deck to a guy who bought it on e-bay and he told me that it was damaged in shipping so we put a claim in for it. I had bought insurance with the unit being valued at $600.00. The buyer told me that UPS came by and picked up the machine and also the box that I shipped it in along with the other packing material which was styrofoam and heavy duty cardboard. When the unit got back to me it was sitting on my front porch with no box and was simply wrapped up in plastic wrap! By the time it got back to me it was not only damaged more it was destroyed to the point it wouldn't be worth it to try to fix it. It wasn't even taken care of to get it back to me. There was massive damage to the system and there were even 4 screws missing in the unit. I will never use UPS ever again for anything. Yes it sounds like there could be a class action suit put on them with no trouble! I'm IN!

I'm fighting through the UPS claims process right now.

I shipped a brand new OEM F-150 tailgate to a customer. It was shipped in a box designed specifically for a tailgate with padded bumpers on the bottom that kept the tailgate at least 3" off the bottom of the box. The unit was then wrapped thoroughly in bubble wrap and had similar bumpers at the top corners to keep the unit suspended in the middle of the box without allowing it to touch any side. I also put 4 large red "fragile" labels on the box. I'm confident my packing materials and methods would far exceed UPS's supposed "standards" for packaging.

The tailgate was damaged on the bottom apparently from being slammed down very hard. I'd even dare say it was probably tossed airborne.

UPS has denied my claim as improperly packaged and I have submitted an appeal. I've come to believe it is the inspector's job to deny ALL claims regardless of the situation in order to protect company losses. Right now I'm out $491.05.

So, I shipped my TV with UPS, which I realize now was a big mistake. I bought insurance on it because I figured a couple of dollars of protection on a $900 TV was worth it. I talked to three different representatives about the contents of my package and at no point I was told that TVs are not covered for the insurance (yet, they sold me the insurance).

The shipment was supposed to take a week, but I saw no updates for 2 weeks, so I inquired about it. Three weeks later, they tell me they have lost the package. So I file a claim. That is when I am told that because the shipment contained a TV, they can't offer a reimbursement. They happily took the insurance premium knowing fully well that they would not honor it.

So here I am, without my $900 TV, and UPS is charging me $250 in shipping charges for a box they said they lost. If they can't reimburse me for the TV, that's fine - I can accept the fact that they "got" me with the fine print. But what angers me is that they are charging me shipping fees for a package that they agree is lost. At this point, I have gone back and forth with UPS for a month and all I'm getting is a one line canned response. Not sure what to do.

I sold a TV on Amazon it was only going a small distance (2 hour drive). They lost it, found it, and then delivered it damaged. Then they picked it up and sent it to their lost and found. Then they kept trying to deliver it to Amazon corporate headquarters and random distribution centers. I kept telling them to send it back to me or it would get lost... guess what happened? They were eventually able to deliver to a machine at Amazon that accepts all of Amazons packages at a location thousands of miles away. Amazon and UPS couldnt locate it after that. They kept denying my claim saying I had no rights to it even though it was my TV, shipping label, and my insurance. The value was $300 and I just settled my small claims lawsuit against them for $664. Lawsuits are the ONLY thing they understand.

I guess I will have to file a lawsuit against them. Great to hear that you got the bastards to pay. There should be a consumer consortium to aggregate all consumer complaints.

UPS Denied my Claim! What? they said it was Insured up to 100.00. the value was 115.00. 3 pieces of china broke out of 20 pieces. GIVE ME A BREAK SCAMMERS!! CAN YOU SAY LAWSUIT? you can contact me Anytime you do this.

Let me know if you have interest in filing a suit against UPS. I had a similar problem when my wife shipped a framed, electric guitar signed by Eric Clapton to our son. She went to great lengths to pack it. The package was badly damaged upon arrival. The claim was denied for inadequate packaging. This looks like a scam to me. I think UPS may be selling insurance illegally. I am an attorney and will check this out carefully. A class action lawsuit on behalf of all consumers who have been damaged by UPS may be the only way justice can be served. UPS knows that nobody can afford to file a suit for $100 or even $1000 in damages. Unless somebody is damaged for at least tens of thousands of dollars, nobody can justify bringing a suit. UPS probably deals with hundreds of thousands or millions of people. The total amount of claims they have denied for faulty packaging is likely astronomical.

The UPS store sold my uncle, what they claim was, the necessary box and material to pack my uncle’s parcel. Then sold him insurance, to cover if it was damaged. After telling him what he needed and charging him to insure it, they denied his claim because they said it was packaged wrong. Let me get this right, you charged him for the box, bubble wrap and tape that you told him he needed, cost of about $25. Then $120.00 for the shipping, plus $36 dollar for what you told him is the additional value insurance for a total of around $181.00. Then you have the same driver that delivered the damaged parcel pick it up take it to your office then you call to tell him his claim was denied and he need to come and pick up his parcel or you will discard it. Mind you the customer is my uncle who is 75 years of age on a fix income. I’m outraged with the hold service at least he should get back his money he paid if not the promised amount of the insurance he was sold. I would welcome the opportunity to be part of any class action lawsuit against UPS to right this very wrong by a very wealthy company.

I myself shipped a box from California UPS Store to Xalapa Veracruz Mexico Via Airfright and the attendant shipped groundfright when it got to the Mexican broker they open my box to inspect what was in the box and they stold half of my stuff, now UPS don't want to pay for my stuff, they claim that they are only going to pay 100 USD when its not 100 USD its 3,375 USD for my lost.

I'm in, what do you need from me?