Customers angry after ATMC e-mail server crashes

BRUNSWICK COUNTY, NC (WWAY) — Switching to a new e-mail interface crashed internet service provider ATMC’s servers this week. Nearly 3,000 people were without email.

ATMC says they’ve fixed it, but now they’re picking up the pieces.

The company’s phones have been ringing off the hook, as workers do damage control after the third-party server crash caused thousands of customers to go without e-mail.

“We have done numerous tests leading up to the transition, and this was a problem that we couldn’t have foreseen,” ATMC Marketing Manager Jody Heustess said.

But for some customers their apology doesn’t cut it.

“It’s a bad mismanagement is what it is, but when you have a monopoly in this country, that’s what you’re gonna get,” one customer posted on Facebook. “They have no competition. They know you can’t go anywhere else so they don’t really care.”

And he’s not alone. Folks are unhappy and speaking out on social media saying things like:

“Over 20 minutes on hold so far just to get to someone that won’t be able to give any answers,” another customer wrote.

ATMC released a statement Wednesday saying the issue has been resolved, but one anonymous customer says that’s just not true.

“It’s still out today, so you can’t get the truth out of them,” the customer wrote. “When the ship goes off course, it’s the captain’s fault.”

Heustess says customer service is trying to get to all the calls.

“We brought in extra people to try and help field the questions,” he said.

Customer backlash on social media continues to pour in.

One customer wrote, “Your company has the worst customer service I’ve ever seen.”

ATMC was voted “Best in Customer Service” in Brunswick County last year.

Categories: Brunswick

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