Cut fiber led to widespread internet, cell phone outage across eastern NC

WILMINGTON, NC (WWAY) — If you had issues getting online, making a call or even watching TV today, you were not alone.

Many people had those problems across the region today, after a fiber was cut in Wilmington.

“Some Spectrum customers in the Wilmington area experienced video, internet, and phone outages due to a fiber cut. Technical teams restored services as quickly as possible. We apologize for any convenience,” said Patrick Paterno, with Charter public relations Carolina region.

Spectrum cable and DIRECTV  had TV issues much of the day.

“A connectivity issue is causing a service interruption for some of our customers in Wilmington, Jacksonville and New Bern,” a Verizon Wireless spokeswoman said in an e-mail to WWAY. “Our engineers are working with our vendor partner to resolve this issue quickly.”

The website, which tracks outages, showed hot zones around Wilmington for Verizon, Spectrum and AT&T.

AT&T sent a statement saying they were not aware of any outages.  A spokesman says downdetector is not representative or an accurate depiction of their network’s performance or service level.

Complaints we’ve heard have included no cable or Internet service, difficulty making wireless calls and businesses unable to make credit card transactions.

Categories: Bladen, Brunswick, Columbus, Local, New Hanover, Pender

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