Text-to-911 now available in Brunswick County

BRUNSWICK COUNTY, NC (WWAY) — If you find yourself in a situation where you need to reach 911 in Brunswick County, but you cannot make a voice call, there’s now another option. You can text 911.

The Brunswick County Sheriff’s Office says to use it, enter 911 into the “To” field of your mobile phone. The first text message should be brief and contain the location of the emergency and the type of help needed. Then push “Send.”

Example: “I am at 123 Anywhere Street. I need law enforcement.”

The sheriff’s office says you should be prepared to answer questions and follow instructions from the 911 telecommunicator on the other end. You should also use simple words with no slang or abbreviations.

Some other things to know according to NENA (National Emergency Number Association):

*Text location information is not equal to current location technology.
*As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received.
*Text-to-911 is not available if you are roaming.
*A text or data plan is required to place a text-to-9-1-1
*If texting to 911 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 911 is not available and to contact 911 by other means.
*Photos and videos cannot be sent to 911 at this time.
*Text-to-911 cannot include more than one person. Do not send your emergency text to anyone other than 911.
*Do not text and drive!

The Brunswick County Sheriff’s Office wants to make it clear that texting 911 should only be used when you cannot make a voice call to 911.

Categories: Brunswick, Local

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