NCDMV requiring appointments be confirmed after experiencing high volume of ‘no shows’

WILMINGTON, NC (WWAY) — The N.C. Division of Motor Vehicles is now requiring new appointments be confirmed.

This comes after experiencing a high volume of people not showing up for their scheduled appointments at driver license offices.

“This confirmation process is necessary to address the high no-show rate for appointments we have been experiencing in our driver license offices,” said DMV Commissioner Wayne Goodwin.

In the month of February, 33.5% of appointments were no-shows, the NCDMV says.

When appointments are reserved online at SkipTheLine.ncdot.gov, customers will receive a text message and email with a confirmation link and they will need to confirm their appointment by clicking either link within 15 minutes, or the appointment will be canceled. Upon confirming their appointment, customers will receive a text and email notification letting them know the appointment was successfully confirmed.

Four days before the appointment, customers will receive a reminder text and email with a confirmation link. Within 24 hours, customers will need to again confirm their appointment. Once confirmed, another email and text will be generated confirming the appointment.

For appointments booked less than four days out, the second confirmation link will not be sent.