Duke Energy warns of scam targeting utility customers
WILMINGTON, NC (WWAY) — Duke Energy said on Monday that they are aware of a scam targeting customers regarding power outages.
The message claims that customers will be impacted by a scheduled power outage on a specific date and time.
Duke Energy says the message did not come from them and they ask customers not to click any click or download anything from the message.
If people have questions regarding their account, they are asked to contact Duke Energy directly. They also added they will communicate grid conditions through their official communication channels.
The Better Business Bureau, Eastern Carolinas (BBB) has tips on how to avoid falling for messages like these:
- Watch out for suspicious links
- Prepaid debit cards and wire transfers are a red flag
- Pressure to pay immediately
- Call customer service
- If you spot a scam text, don’t reply
If you receive a scam text, report it to BBB Scam Tracker.
