BB&T identifies cause of outage as customers left frustrated

WILMINGTON, NC (WWAY) — BB&T customers face a second day of frustrations as the Winston-Salem-based bank says many of its services remain offline.

Just after 9 a.m. the bank posted an update on its Facebook page says the issue was caused by an equipment malfunction in a data center.

The bank did not provide an estimate on when services would be back up and running. For people here in the Cape Fear, the service outage changed plans they had.

“We got paid today, so I’m like ‘OK, well I’m going to go pull out some money for laundry and then get something to eat, so we can do our errands today.” And it said insufficient funds. So I’m like that’s a bad feeling because I know we got paid today and puts me in a bind cause we got stuff that we gotta do today,” BB&T customer, Joye Smith, said.

BB&T first reported the issue on its Twitter feed yesterday evening.

At this time, many of our services are unavailable, including digital banking, Phone24, and ATM. Thank you for your patience as we work diligently to restore your services. We will continue to provide updates here and on https://t.co/mww5FRNlBb.

— BB&T (@BBT) February 22, 2018

BB&T says it operates more than 2,000 financial centers in 15 states and Washington, DC. The said it does not believe a cyber-attack caused the problem.