N.C. Department of State Treasurer expands use of Artificial Intelligence across operations
RALEIGH, NC (WWAY) — The North Carolina Department of State Treasurer has announced a broad rollout of artificial intelligence tools across its operations, following a year-long pilot program that officials say improved productivity and efficiency.
The department first launched a state government AI pilot program last year, testing tools such as OpenAI’s ChatGPT across select teams. According to officials, the 12-week pilot resulted in productivity gains of up to 10% in some divisions, prompting further exploration of AI applications and platforms.
Now, the department says it has completed its testing phase and is moving forward with full-scale implementation, with employees across all divisions undergoing training to integrate AI into their daily workflows.
“We have a moral obligation to the taxpayer to use their money wisely,” said Brad Briner. “That means improving the efficiency of everything we do as state government, and artificial intelligence is already being used throughout the private sector with stunning results.”
Briner added that officials expect similar productivity gains as AI tools are adopted more widely throughout the department.
The agency emphasized that data security and privacy remain central to the initiative. Lawrence Koffa, the department’s chief information officer, said strict policies have been developed to ensure that sensitive information is protected.
“It’s my team’s responsibility to make sure private and personal information never leaks from our department,” Koffa said. “Safety and security are paramount.”
The department’s various divisions are utilizing multiple AI platforms tailored to their specific needs. Officials say current applications include coding support, audit comparisons, research, brainstorming, identifying hidden data patterns, and assisting with legal compliance.
The information technology team will continue to monitor AI usage and effectiveness as the rollout progresses, allowing division leaders to refine how the tools are used over time.
State officials say the move reflects a broader modernization effort aimed at improving government services while maximizing the value of taxpayer dollars.
