Novant Health launches Hospital at Home program aiming to transform patient experience

WILMINGTON, NC (WWAY) — A new Hospital at Home program in Novant Health’s coastal region recently kicked off.

Eligible patients can now receive a hospital level of care in the comfort of their own homes.

“We’ve received very positive feedback from our initial patients, who have expressed gratitude for being able to be in their own beds and enjoy home-cooked meals. They have also praised our team members for their care and professionalism,” said Christy Spivey, senior director of hospital-based medicine for Novant Health’s coastal region. “We know from our peers across the country that these programs demonstrate strong health care outcomes and significantly enhance the patient experience.”

Patients will get a daily visit from a physician, who assesses them virtually. The care team monitors vital signs, including blood pressure, temperature and oxygen level. The patient has 24/7 access to a registered nurse, who coordinates care from a virtual hub inside the hospital, according to a press release.

At least twice daily, Novant Health community paramedics who are part of the program make home visits to assess the patients.

“Our skilled community paramedics provide an invaluable hands-on role and can assist with everything from listening to the lungs to checking wound dressings to monitoring medications,” said Dr. Heather Davis, chief clinical officer for Novant Health’s coastal region. “We are confident our dedicated medical staff members alongside the multidisciplinary team we have in place can successfully support recovery and a positive experience for our patients receiving care via Hospital at Home.”